Frequently Asked Questions

Browse the catalog or search for what you want, tap a product to see details, choose variant and quantity, then click Add to Bag or Buy Now. Sign in (or sign up) and confirm your delivery address and payment method to place the order.

We accept Cash on Delivery (COD), JazzCash, EasyPaisa, Raast and direct bank transfer. COD is available on most orders across Pakistan.

Most orders are delivered within 3–7 business days depending on your city. Karachi, Lahore and Islamabad usually receive orders in 2–4 days. Remote areas may take 5–7 days.

Yes. Visit the Track Order page and enter your order ID, or sign in and view your orders dashboard. You will also receive SMS updates as your order progresses.

You can request a return within 7 days of delivery for most items, provided the product is unused, in original packaging and accompanied by the invoice. Some categories (e.g. innerwear, perishables) are non-returnable.

Once your return is received and inspected, refunds are issued within 5–7 business days. COD orders are refunded via JazzCash/EasyPaisa or bank transfer; digital payments are reversed to the original method.

Visit the Vendor Portal, sign up with your business details and submit your CNIC and bank info. Our team will review and approve qualified sellers within 2–3 business days.

Resellers get access to wholesale pricing on selected products and earn the margin between the wholesale price and the price they sell at. Become a Reseller for free and wholesale prices unlock straight away, with no waiting for approval.

Yes. Any reseller can tap Share & earn on a product to get their own link. Followers who order through it pay the normal price, and you earn a commission on every delivered order, paid to your Shuhaz wallet.

Yes. We follow industry-standard practices to protect your data and never sell or share personal information with third parties for marketing. See our Privacy Policy for full details.

Reach us via the Contact Us page, phone, email or WhatsApp. Our team responds 7 days a week, with replies typically within 24 hours.